Terms of Service


Customer Service:

Contact MASTRACK Customer Service at customerservice@mastrack.com or call us at 1-800-559-8991 should you have any questions about your order.

Privacy Policy:

Your right to privacy is important. MASTRACK believes that the personal information you choose to furnish online will only be used to help us provide you with the highest quality products, service and support.

WE DO NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR MARKETING PURPOSES. MASTRACK will not monitor, edit, or disclose any personal information about you or your MASTRACK account, including its contents, without your prior permission unless MASTRACK has a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend the rights or property of MASTRACK; (c) enforce the Agreement or protect MASTRACK's business or reputation, including upon termination, cancellation or suspension of this Agreement by MASTRACK, (d) respond to any request for identification in connection with claim of copyright or trademark infringement by you; (e) prevent imminent physical injury or harm to any person or prevent any suspected infringing, illegal or improper activity; in either of which event, such information shall be disclosed to any law enforcement agency making such request; or (f) act to protect the interests of you the Customer or others. You agree that M.A.S.TRACK may access your account, including its contents, as stated above or to respond to service or technical issues.

Delivery:

If you purchased on-line or via phone, confirmation of your order will be sent to the email address that you provided.

Installation:

Installation and any associated costs are the sole responsibility of the Customer. Installation suggestions are provided with each vehicle tracking device, at the time of purchase, and may also be available on our website. Portable battery powered devices do not require installation.

Terms and Conditions of Service

Our Policies:

Services are subject to our business policies, practices and procedures ("Policies"). You agree to adhere to all of our Policies when you use our Services. Our Policies are subject to change at any time with or without notice.

  • Only authorized offers and discounts will be honored. Please contact us directly regarding any discount or promotion offered by a product re-seller.
  • Multiple promotions, offers or discounts may not be combined.
  • Any free month(s) of service offered by Mobile Asset Solutions or by Mobile Asset Solutions' re-sellers require an equivalent number of paid months of service at the same or higher monthly service rate.

SERVICE AGREEMENT

Upon your acceptance of the Agreement, MASTRACK will provide the Customer with log-in access to the MASTRACK Service for the term of the Agreement. The Agreement is provided to you at activation. There are several parts to the Agreement, including, but not limited to, the Subscriber Agreement you sign or accept, the detailed plan or other information on services we provide or refer you to during the sales transaction, and any confirmation materials we may provide you. YOU AGREE TO COMPLY WITH ALL APPLICABLE FEDERAL, STATE, LOCAL, AND FOREIGN LAWS, RULES AND REGULATIONS REGARDING THE USE OF THE DEVICE AND THE SERVICE PROVIDED BY MASTRACK.

You must have the legal capacity to accept the Agreement. You accept the Agreement when you do any of the following: (a) accept the Agreement through any printed, oral or electronic statement; (b) attempt to or in any way use the Services; (c) pay for the Services; or (d) open any package or start any program that says you are accepting the Agreement when doing so. If you don't want to accept the Agreement, don't do any of these things.

User Account, Password and Security:

To open and account for usage of the MASTRACK Services, Customer must complete the registration process by providing MASTRACK with current, complete and accurate information as requested by MASTRACK. Inaccurate details may result in suspension or termination of the MASTRACK Service. MASTRACK will assign an account name and Customer will choose a password. Customer is entirely responsible for maintaining confidentiality with regard to its password and account information. You may also set a backup security question and answer in the event you forget your password. You agree to protect your passwords and other account access credentials like your backup security question from loss or disclosure. You further agree that MASTRACK may, in our sole discretion, treat any person who presents your credentials for account access as you or an authorized user on the account for disclosure of information or changes in Service. You agree that we may contact you for service related reasons through the contact information you provide, through the services or devices to which you subscribe or through other available means, including text message, email, fax, recorded message, mobile, residential or business phone, or mail. Customer is entirely responsible for any and all activities that occur under their account. MASTRACK is not liable for any third party claims and/or actions taken with respect to services offered, all of which liability shall be solely the responsibility of the Customer. It is the customer's responsibility to adhere to all Federal, State and local laws regarding the use of GPS tracking equipment.

Devices and Service Update

We may periodically program your device remotely with system settings and other features that cannot be changed manually. Devices purchased for use on our service may not function on other services.

SERVICE/COVERAGE LIMITATIONS:

Service is not available at all times in all places. While we believe we have the most comprehensive coverage available, there can be gaps in wireless service areas. Tracking services may not be available from time to time due to issues including, but not limited to, satellite or cellular network communication or mechanical failure, internet outages and server maintenance. I accept MASTRACK Service with these limitations. MASTRACK is not responsible for interruptions in service that are outside of the reasonable control of MASTRACK.

Return & Cancellation Policy

No returns will be accepted without a Return Merchandise Authorization.
Please contact us prior to any returns in order to receive a Return Merchandise Authorizaton (RMA).

30 Day Money-Back Guarantee:
If the customer terminates this agreement within thirty (30) days after Purchase Date, AND the Equipment is returned within a thirty (30) day period from original receipt date. The amount of the refund will be based on the following:

  • If the product is returned within 30 days of receipt unused, has not been activated and in its original unopened package you will refunded the purchase price paid, less shipping and handling.
  • If the product is returned within 30 days of receipt and the device has been activated, you will be refunded the purchase price paid less activation fee, monthly service charge, shipping and handling, and a 15% inspection & restocking fee.
    After thirty (30) days, the purchase price, shipping and handling, activation fee and monthly service charges incurred will NOT be refunded.

Return a non-operational unit for testing:
  • Troubleshooting can usually be done remotely without returning the unit for inspection.
  • If the tracking unit has been remotely tested and one of our MASTRACK Technical Support staff has requested that you return the device for testing, follow the RMA procedure to return the device.
  • Devices returned as non-operational will be bench checked and thoroughly tested.
  • Defective devices within warranty will be replaced under the terms of the device warranty.
  • Devices found not to be defective will be returned to the customer and charged a $35 testing fee plus all associated shipping costs.
  • Devices out of warranty will not be refunded or replaced by MASTRACK. Customers may purchase a new or refurbished unit if desired.

Product is received damaged:

  • Customer must inform MASTRACK of any order discrepancy or damage within 72 hours of the delivery date.
  • User inflicted damage to unit will void the device warranty and will not be accepted.
  • Damaged product that is still under warranty will be replaced upon return to MASTRACK.

How to Change Service

You may contact us to change service by logging into your account and requesting the change via the on-line tracking portal or by sending an email to support@mastrack.com from the email address associated to your account or by calling 1-800-559-8991 Mon to Fri 9 AM to 6 PM EST and speaking to a representative. After making changes, you may view completed changes and pending changes to service by visiting the “My Account” area of your tracking portal while logged into your account. Your account will be charged and service will change as per our Change of Service Policy.

Change of Service Policy

You are free to change service plans at any time. Any applicable minimum service term commitments will continue to apply to any changes in service. Service upgrades are effective immediately and any charges associated to the upgrade will be immediately charged to your account. Service Plan downgrades are effective at the end of any applicable minimum service term commitment. If the minimum service term commitment has been satisfied or otherwise does not apply then service downgrades become effective at the end of your current billing cycle. Charges associated to the downgraded change in service will be charged to your account when the new service plan takes effect. Once a service plan change is completed all future charges will reflect the new service rate. All Service Plan charges recur at the end of each billing cycle until service is cancelled.

How to Cancel Service

You must contact us to cancel service by logging into your account and requesting cancellation via the on-line tracking portal or sending an email to support@mastrack.com from the email address associated to your account or by calling 1-800-559-8991 Mon to Fri 9 AM to 6 PM EST and speaking to a representative. After requesting cancellation, you may view cancellation or pending cancellation status by visiting the “My Account” area of your tracking portal while logged into your account. Your service will be canceled as per our Cancellation of Service Policy.

Cancellation of Service Policy
Some services require a minimum term of service commitment and are usually associated with additional discounts and/or benefits relating to price of hardware and/or service. Services purchased with a minimum service commitment require you to maintain service for the full term of commitment, e.g. 12 months, 24 months, etc. You will be charged an Early Termination Fee “ETF” for each device service subscription that is terminated prior to completing the full service term commitment. The ETF will be collected for each device subscription that you terminate early or that we terminate due to cause, e.g. non-payment or violating other terms of service. The Early Termination Fees are as follows:

Applicable Early Termination Fee
Service Term Month 0 - 12 Month 13 - 24
0 (No Commitment) NONE NONE
12 Months $75.00 NONE
24 Months $150.00 $75.00

Failure to pay the ETF as required may adversely affect your credit score report and cause an assignment to Debt Collection. You will be responsible to pay all outstanding balances for each device subscription including all recurring service fees remaining in your commitment term or the unpaid ETF, whichever is greater.

Once the service commitment term has been satisfied or if service is purchased with no commitment, then you are free to cancel service at any time. Service cancellation requests must be received prior to the end of your billing cycle. Service cancellations become effective on the last day of the billing cycle in which the request is made. Service charges are not refundable. Once service is canceled all tracking and alert notifications will terminate at the end of the current billing cycle. No further charges will be made to your account unless service is reactivated. Once your request to cancel service is processed, the effective date showing pending cancellation is displayed in the “My Account” area of your tracking portal. If you do not see a pending cancellation date or cancelled date next to the subscription for the device you wish to cancel, then your subscription is not cancelled and your service and associated charges will continue. If you incur any issues cancelling service, you must contact us to confirm cancellation and avoid further charges. In the event you request to have your service cancelled immediately, all monthly or pre-paid service charges or fees will be forfeited.

Canceled service may be reinstated at no charge within 30 days of cancellation. After 30 days, there is a reactivation fee. Reactivation may require that a new SIM card be purchased and installed in the tracker or that your tracker be returned to our facility for modification or re-provisioning.

Cancellation of Service with Return of Product:

In the event you return your tracking product after it has been activated, you must notify us as per the How to Cancel Service section in our terms of service. You will be responsible for any service charges that accrue until service is cancelled. Returning your tracking product does not automatically cancel service and does not prevent service charges from continuing to accrue.

Service charges begin to accrue the day your tracker is activated. These charges continue to accrue until service is canceled. YOU MUST NOTIFY US WITHIN 30 DAYS OF ACTIVATING SERVICE OR IMMEDIATELY UPON RETURNING YOUR TRACKER TO THE SELLER IN ORDER TO PREVENT ADDITIONAL CHARGES FROM ACCRUING. YOU WILL BE CHARGED AT THE APPLICABLE MONTHLY SERVICE PLAN RATE FOR ANY MONTH(S) OR PARTIAL MONTH(S) IN WHICH SERVICE IS ACTIVE. CHARGES CONTINUE TO ACCRUE WHILE SERVICE IS ACTIVE WHETHER OR NOT SERVICE IS USED.

Once you notify us that a product provisioned with service is being returned to the seller, service will be cancelled immediately. The credit card you provided when activating service will be charged at the applicable monthly service rate for any month(s) or partial month(s) that service is active. Any partial months will be charged at the full monthly rate. If you purchased the product from us you must obtain a Return Merchandise Authorization as per our Return & Cancellation Policy, any refund issued for a return will be made after subtracting the applicable monthly service rate for any month(s) or partial month(s) that service is active. Any partial months will be charged at the full monthly rate.

You may verify that your cancellation request has been processed by viewing the “My Account” area of the tracking portal while logged into your account. The device ID, with the current subscription along with any pending cancellation will appear on your list of Devices. If the device does not appear as “unactivated” or as “Pending Cancellation”, you must contact us to ensure that the cancellation request has been received and processed in order to avoid further charges.

You will receive an email confirmation once your request to cancel service is processed. Please save this confirmation for your records. You must contact us to confirm cancellation if you do not receive an email confirmation of your cancellation within 48 hours.

Service Renewal:

All service charges will automatically recur at the end of each billing cycle until either party gives notice pursuant to the termination provision below or cancellation terms listed above. Service charges continue to accrue until service is cancelled whether or not service is actually used.

Amendments to Terms and Rates

We may change any terms, conditions, rates, fees, expenses, or charges regarding your service at any time. We will provide you with notice of such changes. IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, WE WILL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (THROUGH A NOTICE TO YOUR EMAIL ADDRESS OF RECORD) AND YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE, PROVIDING YOUR NOTICE OF TERMINATION IS DELIVERED TO US WITHIN THIRTY DAYS AFTER THE NOTICE REFLECTING THE CHANGE. You authorize us to provide information about and to make changes to your account, including adding new service, upon the direction of any person able to provide information we deem sufficient to identify you. YOU ACCEPT CHANGES TO YOUR ACCOUNT BY NOT DOING ANYTHING AND CONTINUING TO USE OUR SERVICE. IF YOU DO NOT AGREE TO ACCEPT THE CHANGES, YOU MUST NOTIFY US IN WRITING WITHIN 15 DAYS OF OUR "CHANGES" NOTIFICATION. WE WILL CLOSE YOUR ACCOUNT AND YOU MUST PAY YOUR BALANCE UNDER THE CURRENT TERMS OF AGREEMENT.

Advance Payments and/or Deposits

We may require you to make deposits or advance payments for services, which we may offset against any unpaid balance on your account. Interest will not be paid on advance payments or deposits unless required by law. We may require additional advance payments or deposits if we determine that the initial payment was inadequate. Based on your credit worthiness as we determine it, we may establish a credit limit and restrict service or features. If your account balance goes beyond the limit we set for you, we may immediately interrupt or suspend service until your balance is brought below the limit. Any charges you incur in excess of your limit become immediately due. If you have more than one account with us, you must keep all accounts in good standing to maintain service. If one account is past due or over its limit, all accounts in your name are subject to interruption or termination and all other collection remedies.

Late Payment Charges

Payment is due in full as stated on your bill. If we do not receive payment in full by the date specified on your bill, a late payment charge, which may be charged at the highest rate permissible by law, may be applied to the total unpaid balance. We may also charge you any costs we pay to a collection agency to collect unpaid balances from you. If we bill you for amounts on behalf of a third party, payments received are first applied to our charges. You may be charged additional fees for certain methods of payment. We may charge you, up to the highest amount permitted by law, for returned checks or other payments paid by you and denied for any reason by a financial institution. Acceptance of payments (even if marked "paid in full") does not waive our right to collect all amounts that you owe us. You agree that for amounts not paid by the due date, MASTRACK may charge, as part of its rates and charges, late fees, and any additional cost incurred in collecting unpaid balances from you. We may restrict your payment methods to cashier's check, money order, or other similar secure form of payment along with a security deposit at any time for good reason.

Termination

We may terminate this Agreement at any time without notice if we cease to provide service in your area. We may interrupt or terminate your service without notice for conduct that we believe violates this Agreement or any term and conditions of your plan:

  • If you or representative behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives.
  • If we discover that you are under-age, or if you fail to make all required payments when due.
  • If you provided inaccurate credit information or we believe your credit has deteriorated and you refuse to pay any requested advance payment of deposit.
  • If we have reasonable cause to believe your DEVICE is being used for an unlawful purpose or in a way that may adversely affect our service.
  • If you violate any of our Prohibited Uses or Restrictions as outlined in this Agreement.

Prohibited Network Uses

To ensure the activities of some users do not impair the ability of our customers to have access to reliable services provided at reasonable costs, you may not use our services in a manner that is unlawful, infringes on intellectual property rights, or harms or unduly interferes with the use of our data provider's network or systems. MASTRACK reserves the right, without notice or limitation, to limit data throughput speeds or quantities or to deny, terminate, end, modify, disconnect, or suspend service if an individual engages in any of the prohibited device or data uses detailed below or if MASTRACK, in its sole discretion, determines action is necessary to prevent unauthorized activity or to protect its provider's wireless networks from harm or degradation.

Prohibited System and Device Uses

Data services and messaging services and voice communications are provided solely for purposes of sending and receiving GPS tracking information, and programming or re-programming functions of a GPS tracking device that is authorized by MASTRACK GPS tracking service through the MASTRACK on-line interface. Any other use of data, messaging service, voice communications or of the SIM card provided by MASTRACK or its parent company or subsidiaries or any of its distributors for any other purpose is strictly prohibited. Any use of our GPS trackers or SIM cards for an activity that connects any device to Personal Computers (including without limitation, laptops), voice communication devices (including without limitation cell phones) or other equipment for the purpose of transmitting or receiving voice communications, wireless data or messaging over the network or for any other reason that, in our sole discretion violates our policy of providing service is strictly prohibited Any alteration to our system or unauthorized automation of any of our features or functions or any use of our system in any manner other than for which it was designed or intended constitutes a violation or our policy of providing service. MASTRACK will require that customers violating our policy of providing service pay for any excess voice, data and messaging use and services associated with the unauthorized use. Device reporting in a manner consistent with device or system alterations or tampering or excess of use over and beyond the maximum amount that a device is programmed to transmit or receive based on the customers Service Plan will be sufficient evidence that unauthorized use of services has taken place and the excess charges along with any service fees will be charged to the customer. An account administration fee of $50 will also be charged for each instance of abuse or misuse of voice, data or messaging services or unauthorized use of a SIM card provided by MASTRACK or its parent company or subsidiaries or any of its distributors.

Restrictions

Customer will not, and will not allow its Users, or agents to, directly or indirectly:

  • Reverse assemble, reverse engineer, undo or otherwise attempt to derive source code or underlying ideas or algorithms from the MASTRACK Site or hardware, firmware, software or any component.
  • Copy, reproduce, modify, translate or create derivative works of the MASTRACK Service, or any hardware, firmware, software or component.
  • Sell, lease, sub-license, market, distribute, assign or otherwise transfer rights to or commercially exploit in any way the MASTRACK Service or any hardware, firmware, software or any component there of other than as expressly agreed to in this Agreement.
  • Remove any proprietary, copyright, patent, trade mark; design right, trade secret, or any other proprietary rights legends from MASTRACK.
  • Disclose or grant access to any User Access Code/Credentials, the MASTRACK Service or any component there of to any third party than one to whom MASTRACK has consented to in writing.

Ownership of Intellectual Property

Customer acknowledges and agrees that MASTRACK shall retain and own all rights, title and interest and all intellectual property rights (including copyrights, trade secrets, trademarks and patent rights) in and to the MASTRACK hardware, firmware or software, documentation and the MASTRACK Site (Collectively, the "MASTRACK" Materials") and all copies thereof, and that nothing herein transfers or conveys to Customer any ownership right , title or interest in or to the MASTRACK Materials or to any copy thereof or any license right with respect to same not expressly granted herein. Customer agrees that they will not, either during or after the termination of this Agreement, contest or challenge the ownership of the intellectual property rights in the MASTRACK Material.

Customer may not, without MASTRACK's prior written consent (which may be given or withheld in its sole discretion), assign or transfer this Agreement or any of its rights or obligations under this Agreement to any third person. MASTRACK may assign this Agreement to any person or entity without the consent of the Customer. MASTRACK may delegate to affiliates of MASTRACK and to agents, suppliers and contractors of MASTRACK any of the obligations herein imposed upon MASTRACK and MASTRACK may disclose to any such persons any information required by to perform the duties delegated to them.

Charges and Disputes:

You are responsible for paying all charges for or resulting from services provided under this agreement. Unless otherwise specified, all service plans are recurring and a charge will be imposed upon your credit card of record or to any bank account you may have provided for ACH payments and payment will automatically be collected at the end of each billing period. YOU MUST WITHIN 30 DAYS OF THE DATE OF THE BILL, NOTIFY US IN WRITING OF ANY DISPUTE YOU HAVE WITH RESPECT TO THE CHARGE, INCLUDING ANY SERVICE WE PROVIDED FOR WHICH YOU WERE BILLED, OR YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICES AND TO BRING, OR TO PARTICIPATE IN, ANY LEGAL ACTION RAISING ANY SUCH DISPUTE. Charges include, without limitation, recurring monthly or other periodic service, activation, and late payment charges; and applicable taxes and government fees, whether assessed directly upon you or upon MASTRACK. You agree to pay for services sent to and from your device. If your device is lost or stolen, you will be responsible for all charges incurred on your account until you report the theft or loss to us. After you report the theft or loss to us, you remain responsible for complying with your obligations under this agreement, including, but not limited to, payment of your monthly or other periodic service fee. You also remain responsible for paying your monthly or other periodic service fee if your service is suspended for nonpayment. MASTRACK may require payment by money order, cashier's check or a similarly secure form of payment at our discretion. We will charge you $50.00 or the highest amount allowed by law, whichever is less, for any check or other method of payment (including credit card charge backs) tendered by you and returned unpaid by a financial institution for any reason. A reactivation fee may apply to re-establish service on all accounts that have been disconnected for nonpayment. A deposit, in most instances between $50.00 and $750.00 (but sometimes up to $1000.00), may be required per line to establish service. Our services will only work with our GPS trackers or GPS trackers that have been modified by us - not all services are available with all GPS trackers or on all networks. Monthly service charges are not refunded or prorated if service is terminated or modified less than 5 days before your billing cycle ends. You agree to reimburse us the fees of any collection agency, which may be used on a percentage at a maximum of 33% of the debt, and all costs and expenses, including reasonable attorneys' fees, we incur in such collection efforts.


DISPUTE RESOLUTION:

We Agree To First Contact Each Other With Any Disputes:
We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. We agree to contact each other as described in the Providing Notice to Each Other under the Agreement section below.

Providing Notice To Each Other Under The Agreement:
Except as the Agreement specifically provides otherwise, you must provide us notice by calling or writing us as instructed on your invoice. We will provide you notice through one or more of the following: in your bill, correspondence to your last known billing address, to any fax number, e-mail address, or any other phone number you've provided us, or by text message.

Instead Of Suing In Court, We Each Agree To Arbitrate Disputes:
We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only by arbitration. In arbitration, there's no judge or jury and review is limited. However, just as a court would, the arbitrator must honor the terms and limitations in the Agreement and can award the same damages and relief, including any attorney's fees authorized by law. The arbitrator's decision and award is final and binding, with some exceptions under the Federal Arbitration Act ("FAA"), and judgment on the award may be entered in any court with jurisdiction. We each also agree as follows:
(1) "Disputes" are any claims or controversies against each other related in any way to our Services or the Agreement, including, but not limited to, coverage, Devices, privacy, or advertising, even if it arises after Services have terminated - this includes claims you bring against our employees, agents, affiliates or other representatives, or that we bring against you.
(2) If either of us wants to arbitrate a dispute, we agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration in the state of New York.
(3) The FAA applies to this Agreement and arbitration provision. We each agree the FAA's provisions, not state law, govern all questions of whether a dispute is subject to arbitration.
(4) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the state of New York. We will agree on the arbitrator, and if we cannot agree, then the arbitrator will be appointed by the court as provided by the FAA.
(5) The arbitration will be governed by the arbitration rules selected by the Arbitrator. The federal or state law that applies to the Agreement will also apply during the arbitration.

Service Limitations - Liability Limitations

1. WARRANTY DISCLAIMER. MOBILE ASSET SOLUTIONS AND ITS AFFILIATES AND CONTRACTORS MAKE NO WARRANTIES WHATSOEVER, DIRECTLY OR INDIRECTLY, EXPRESS OR IMPLIED, AS TO THE SUITABILITY, DURABILITY, FITNESS FOR USE, QUALITY, PERFORMANCE OR NON-INFRINGEMENT OF THE GPS TRACKING SERVICE OR EQUIPMENT OR WIRELESS SERVICE OR EQUIPMENT OR THEIR USE IN CONNECTION WITH EQUIPMENT PROVIDED BY MOBILE ASSET SOLUTIONS OR CUSTOMER PROVIDED EQUIPMENT OR OTHER PRODUCT OR SERVICE. WITH RESPECT TO MOBILE ASSET SOLUTIONS, CUSTOMER PURCHASES THE EQUIPMENT "AS IS." EQUIPMENT PURCHASED UNDER THIS AGREEMENT SHALL BE SUBJECT TO ANY WARRANTIES PROVIDED TO CUSTOMER BY THE EQUIPMENT MANUFACTURER. PRODUCTS AND SERVICES ARE NOT INTENDED FOR USE IN IN SAFETY-CRITICAL OR MILITARY APPLICATIONS (SUCH AS LIFE SUPPORT) WHERE A FAILURE OF THE PRODUCT WOULD REASONABLY BE EXPECTED TO CAUSE SEVERE PERSONAL INJURY OR DEATH.

2. LIMITATION OF SERVICE. Service may be interrupted, delayed or otherwise limited for a variety of reasons, including environmental conditions, unavailability of cellular network, system capacity, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers.
We may, but do not have the obligation to transmit any information through the Service and may screen and delete information prior to delivery of that information to you.

There are gaps in service within the service areas shown on coverage maps, which, by their nature, are only approximations of actual coverage. WE DO NOT GUARANTEE YOU UNINTERRUPTED SERVICE OR COVERAGE. MOBILE ASSET SOLUTIONS MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, OR PERFORMANCE REGARDING ANY SERVICES OR GOODS, AND IN NO EVENT SHALL MOBILE ASSET SOLUTIONS BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, for any of the following:

  • Act or omission of a third party
  • Mistakes, omissions, interruptions, errors, failures to transmit, delays or defects in the service provided by or through us.
  • Damage or injury caused by the use of the Service or Equipment, including use in a vehicle.
  • Claim against you by third parties
  • Damage or injury caused by a suspension or termination of Service by MOBILE ASSET SOLUTIONS.
    Notwithstanding the forgoing, if your service is interrupted for 24 or more continuous hours by a cause within our control, we will issue you, upon request, a credit equal to a prorate adjustment of the service fee for the time period your service was unavailable, not to exceed the monthly service fee. Our liability to you for service failures are limited solely to the credit set forth above. MOBILE ASSET SOLUTIONS will not be liable for any indirect, special, punitive, incidental or consequential losses or damages you or any third party may suffer by use of, or inability to use, Service or Equipment provided by or through MOBILE ASSET SOLUTIONS, including loss of business or goodwill, revenue or profits, or claims of personal injuries.

3. LIMITATION OF LIABILITY. MOBILE ASSET SOLUTIONS AND ITS AFFILIATES AND CONTRACTORS AND ANY OF THE WIRELESS NETWORK PROVIDERS AND THEIR AFFILIATES AND CONTRACTORS WILL HAVE NO LIABILITY TO CUSTOMER OR ANY END USER:
  1. IF CHANGES IN THE WIRELESS SERVICE OR IN THE WIRELESS NETWORK, SYSTEMS, OPERATIONS, EQUIPMENT, POLICIES OR PROCEDURES RENDER OBSOLETE OR OUTDATED ANY EQUIPMENT, HARDWARE, DEVICES OR SOFTWARE PROVIDED TO CUSTOMER IN CONJUNCTION WITH THEIR USE OF THE MOBILE ASSET SOLUTIONS GPS TRACKING OR OTHER SERVICE.
  2. FOR ANY CAUSES OF ACTION, LOSSES OR DAMAGES OF ANY KIND WHATSOEVER ARISING OUT OF (I) MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, OR DEFECTS IN FURNISHING GPS TRACKING SERVICE OR WIRELESS SERVICE OR OTHER SERVICE, (II) FAILURES OR DEFECTS IN THE WIRELESS NETWORK OR SYSTEMS, (III) USE OF ANY MOBILE ASSET SOLUTIONS PRODUCT OR SERVICE OR MOBILE ASSET SOLUTIONS EQUIPMENT, OR (IV) DISABLING OF EQUIPMENT.
  3. FOR ANY INJURY TO PERSONS OR PROPERTY, LOSSES (INCLUDING ANY LOSS OF BUSINESS), DAMAGES, CLAIMS OR DEMANDS OF ANY KIND OR NATURE, INCLUDING, BUT NOT LIMITED TO, USE OR INABILITY TO USE THE GPS TRACKING SERVICE OR WIRELESS SERVICE OR EQUIPMENT, RELIANCE BY ANY END USER OR CUSTOMER ON ANY DATA PROVIDED OR OBTAINED THROUGH USE OF THE GPS TRACKING SERVICE AND WIRELESS SERVICE OR EQUIPMENT, ANY INTERRUPTION, DEFECT, ERROR, VIRUS, OR DELAY IN OPERATION OR TRANSMISSION, ANY FAILURE TO TRANSMIT OR ANY LOSS OF DATA ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT. IN NO EVENT SHALL MOBILE ASSET SOLUTIONS OR ITS VENDORS OR THE WIRELESS NETWORK PROVIDER BE LIABLE FOR LOSSES, DAMAGES, CLAIMS OR EXPENSES OF ANY KIND ARISING OUT OF THE USE OR ATTEMPTED USE OF, OR THE INABILITY TO ACCESS, LIFE SUPPORT OR MONITORING SYSTEMS OR DEVICES, 911 OR E911, OR OTHER EMERGENCY NUMBERS OR SERVICES.

4. LIMITATION OF DAMAGES. IN NO EVENT SHALL MOBILE ASSET SOLUTIONS, ITS AFFILIATES AND CONTRACTORS BE LIABLE TO CUSTOMER, ANY END USER, OR ANY OF THEIR RESPECTIVE EMPLOYEES OR AGENTS, OR ANY THIRD PARTY, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES.

To the full extent allowed by law, you hereby release, indemnify, and hold MOBILE ASSET SOLUTIONS and its officers, directors, employees and agents harmless from and against any and all claims of any person or entity for damages of any nature arising in any way from or relating to, directly or indirectly, service provided by MOBILE ASSET SOLUTIONS or any person's use thereof or of the Equipment, INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF MOBILE ASSET SOLUTIONS, or any violation by you of this agreement. This obligation shall survive termination of your service with MOBILE ASSET SOLUTIONS. MOBILE ASSET SOLUTIONS is not liable to you for changes in operation, equipment, or technology that cause your Equipment or software to be rendered obsolete or require modification. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT IT HAS NO CONTRACTUAL RELATIONSHIP WHATSOEVER WITH THE UNDERLYING WIRELESS SERVICE PROVIDER OR ITS AFFILIATES OR CONTRACTORS AND THAT CUSTOMER IS NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN MOBILE ASSET SOLUTIONS AND THE UNDERLYING CARRIER. IN ADDITION, CUSTOMER ACKNOWLEDGES AND AGREES THAT THE UNDERLYING CARRIER AND ITS AFFILIATES AND CONTRACTORS SHALL HAVE NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO CUSTOMER AND HEREBY WAIVES ANY AND ALL CLAIMS OR DEMANDS THEREFOR.

General Terms:

This Agreement, the terms included in the rate plan describing your plan and services, in conjunction with the Service Commitment Agreement entered into, if any, and any documents expressly referred to herein or therein, make up the complete agreement between you and MASTRACK, and supersede any and all prior agreements and understandings relating to the subject matter of this Agreement. If any provision of this Agreement is found to be unenforceable by a court or agency of competent jurisdiction, the remaining provisions will remain in full force and effect. MASTRACK may assign this Agreement, but you may not assign this Agreement without our prior written consent. The law of the state of New York shall govern this Agreement except to the extent that such law is preempted by or inconsistent with applicable federal law. We reserve the right to contact you by any means regarding customer service related notifications, or other such information.


Roadside Assistance Terms and Conditions

Eligibility to MasTrack’s Roadside Assistance is limited to current MasTrack customers with active eligible subscription(s) in good standing.

Each eligible MasTrack GPS Service subscription may be assigned one enrollee to receive Roadside Assistance at no charge (up to $100 per event value).

Additional enrollees may be added for a fee.

Enrollees must be added to an eligible subscription prior to a Roadside Assistance event occurring in order for Roadside Assistance Services to be rendered.

The Roadside Assistance service may be discontinued or modified at any time. 14 Days written notice will be made to affected customers of any discontinuation or change in service.

Services
The following Services shall be provided by a third party provider contracted by MasTrack through North America for each eligible and enrolled MasTrack user motor vehicle. Coverage for each Service occurrence is limited to $100.00 of third party provider’s cost in providing the Service with the customer paying any additional cost of a Service occurrence. Each MasTrack enrolled and eligible user is permitted up to four (4) Service occurrences every twelve (12) months. Motor vehicles excluded are those over 10,000 GVWR, motorcycles, camping trailers, and any unit in tow. MasTrack shall assign a toll free number for customers to call for Services 24 hours a day, 7 days a week.

Fuel delivery
A supply of fuel shall be delivered to enable the customer to reach the nearest available service station. The customer pays for the fuel.

Battery Boosts or Cold Weather Starting
A service provider shall attempt to start the customer’s vehicle.

Tire Changes
A service provider shall install the customer’s inflated and usable spare tire. In the event the spare tire is unusable, the vehicle shall be towed to the nearest, appropriate repair facility. Service providers do not repair tires on site.

Lockout Services
A service provider shall attempt to open the customer’s vehicle should the customer lock their keys in the vehicle. Parts, replacement keys, excessive labor and/or services of a locksmith are the responsibility of the customer.

Towing
Should a customer’s vehicle not be fit to operate safely under its own power following a mechanical breakdown, it shall be towed to the nearest, appropriate repair facility. Flatbed service shall be available.

Winch/Pull Out
Driven shall arrange to have a customer’s vehicle winched when necessary. Vehicle must be in a location that can be safely reached from a normally traveled road, and can be extracted by 1 person and 1 normally equipped truck (no special equipment) in no more than 1 hour.

Certain jurisdictions or highways have enacted regulations governing towing. Motorists travelling within these areas will not be eligible to use MasTrack’s Roadside Assistance Service and will be required to use and pay for the authorized provider as mandated by local regulations.

Roadside Assistance Requests

Customers will be provided with a phone number to call for Road Side Assistance 24 x7.

Calls placed to our 24-hour call centers may be recorded to increase our ability to monitor the quality of service and assist in addressing member concerns.
When calling for service, be prepared to provide:

  • Your name as enrolled with MasTrack Roadside Assistance Service
  • Telephone number from which you are calling
  • The exact location of your vehicle and nearest cross streets
  • Make, model, year, color and license plate number of the vehicle
  • Nature of the trouble
Once the Roadside Assistance Service Provider arrives you will be required to produce a standard form of identification (e.g. Driver License) to confirm your identity and enrollment.

If you should no longer need service after you request it, please call back and cancel your service request.

Indemnity

By using this service you agree to indemnify, defend and hold harmless MasTrack, it's third party providers, affiliates, and it's officers, directors, employees and agents from any and all losses, liabilities, damages (including death, bodily injury or property), claims, causes of action or any other expenses including, but not limited to, reasonable attorney fees and expenses, which are asserted against, imposed upon or incurred or suffered by such party as a result of or arising out of: (a) the violation of any law, regulation, other legal mandate or regulatory directive by such party; (b) the breach by such party of any duties or obligations specified in this Agreement, or any covenant, condition, or representation of such party contained in this Agreement; or (c) the negligence or willful misconduct of such party.

In no event shall MasTrack be liable for any punitive damages, exemplary damages, loss of profits, loss of opportunity, or loss of production which may be suffered by any party in connection with the performance or use of this service.

Roadside Assistance

THIS IS NOT AN INSURANCE CONTRACT


Welcome! Mastrack has arranged for United States Auto Club Motoring Division, Inc. (USAC/MD), to bring you the best in roadside assistance services. We are dedicated to keeping you,our valued member, on the road…safe, secure and smiling.This document outlines the benefits of your program.

Emergency Services:

When you need roadside assistance, call our toll-free number and we will send help. This 24 hour number is the only one you need to know. We will dispatch a service provider to you for the following services: towing, battery jump start, gas delivery (we deliver up to 3 gallons, member pays the cost of the fuel), flat tire change, or locksmith service if you lock your keys inside your vehicle (the owner will be required to present proper identification at the time lockout service is provided). We pay the service provider for covered expenses, up to your benefit limit of $100 per incident. However, your benefit limit is a maximum per disablement, regardless of services performed.

Toll-Free Number:

Simply call USAC/MD, Inc. for all of your benefit needs. We’re here to help 24 hours a day, 365 days a year. Anytime you need roadside assistance or have a question regarding your roadside assistance membership benefits, you can reach us by calling:

(800)-289-3887

Note: As part of our continuing effort to maintain high quality service to our members, telephone calls between our employees and our members are periodically monitored or recorded on a random basis by our authorized personnel. By accepting our services,you have indicated that you understand this and give your consent to any such monitoring or recording regarding any telephone calls you may have with us.


Member Coverage Information:

Member Based coverage: (only the member registered with this agreement is covered.)Membership is intended to cover emergencies and is not intended to be a substitute for proper vehicle maintenance or repair. Repeated claims which are considered excessive may, at the discretion of USAC/MD, Inc. result in suspension of the dispatch benefit. Emergency roadside claims are limited toFour (4) in a 12 month period.


Items Covered:

1. Service calls: delivery of gasoline (up to 3 gallons) lockout service (if you lock your keys inside your vehicle), battery jump-start or flat tire change. (one per incident within a 72 hour period)
2. Towing of your disabled vehicle (one tow per incident within a 72 hour period).

Items Excluded from Coverage:

1. Parts, replacement keys, labor, tire repair, rental or towing equipment, storage fees or any labor performed     at a garage or service facility.
2. Trucks over one-ton capacity, motorcycles, taxis, vehicles used for commercial purposes, camping or     travel trailers, mobile homes or any unit in tow.
3. Any form of impound towing or towing assistance by a private citizen, or someone other than a licensed     service station or garage.


Membership Agreement:This membership represents your agreement with USAC/MD, Inc. All of these benefits are available in the United States and Canada. You will not be required to pay any sum in addition to your membership fee for any service thus specified up to the benefit limit of your program.


This document constitutes your membership contract. The benefits of your membership are described in this document. Individual membership covers the registered member only. Your club membership begins on the date that you are enrolled and services continue until either you or the Club indicates that membership is cancelled


The following disclaimers apply to this agreement:

THIS IS NOT AN INSURANCE CONTRACT. THIS IS NOT AN AUTOMOBILE LIABILITY CONTRACT. THIS IS NOT AN AUTOMOBILE LIABILITY OR PHYSICAL DAMAGE INSURANCE CONTRACT, AND DOES NOT COMPLY WITH ANY FINANCIAL RESPONSIBILITY LAWS.

NOTICE TO WISCONSIN RESIDENTS
KEEP THIS NOTICE WITH YOUR INSURANCE PAPERS
PROBLEMS WITH YOUR INSURANCE?

If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem.


USAC/MD, Inc.
P.O. Box 660460, Dallas, TX 75266-0460
(877) 810-2456
You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE, a state agency which
enforces Wisconsin’s insurance laws, and file a complaint. You can contact the OFFICE OF THE
COMMISSIONER OF INSURANCE by contacting:
Office of the Commissioner of Insurance
Complaints Department
P. O. Box 7873
Madison, WI 53707—7873
1—800—236—8517
608 266-0103


Address all inquiries about your benefits to: USAC/MD, Inc. P.O. Box 660460. Dallas, TX 75266-0460


List of Offices:

California
5176 Corsa Ave STE 110
Westlake Village CA 91362

Nevada
375 N Stephanie St STE 1411
Henderson NV 89014

Texas-Corporate
3410 Midcourt, Ste 215
Carrollton, TX 75006(877-810-2456)

Kansas
3900 SW 40thTerrace
Topeka, KS 66601

New Mexico
5176 Corsa Ave STE 110

Maryland
1519 York Rd
Lutherville MD 21093

Oklahoma
613 SW 112 ST
Oklahoma City, OK 73170

Wyoming
1720 Carey Ave, Ste. 200
Cheyenne, WY 82001

Wisconsin
901 S Whitney
Madison WI 53711